About Woodward Trucking
Woodward Trucking, a fledgling trucking firm based in Las Vegas, Nevada, has seen significant growth since its inception in 2017. The brainchild of Matthew Woodward, a former vehicle financier turned trucking entrepreneur, Woodward Trucking quickly expanded from a single truck and driver to a robust fleet manned by a growing team of employees. This rapid growth and smooth day-to-day operations have been facilitated largely by Super Dispatch, a comprehensive system that has become an integral part of Woodward Trucking’s operations.
Early on within the first year of opening his business, Matthew found that communication within the auto transport industry was disjointed. He realized that there was a need for a streamlined approach to managing and tracking all aspects of his growing trucking business. As such, one of the primary goals behind Woodward Trucking’s implementation of Super Dispatch was to improve communication both within the company and with their clients.
“Communication was non-existent. You had to go through several different websites just to get the customer’s number. Then, you had to call drivers three or four times [to get updates] and they never answered.”
Lack of communication wasn’t Matthew’s only issue. Managing damages and accountability were a constant problem. At the time, paper bill of ladings (BOLs) were still being leveraged by many carriers which was leading to several missing BOLs and incorrect vehicle inspections.
Woodward Trucking’s primary goals were to:
Matthew knew he would require a user-friendly, all-in-one solution that would cater to the needs of his dispatchers, drivers, and accountants. His aim was to increase efficiency, streamline communication, improve accountability, and ultimately grow his business. He wanted a solution that would eliminate paperwork, reduce errors, and optimize payments.
“I have to say a lot of that day-to-day smoothness is because of Super Dispatch. I did a lot of research before I got into the business and Super Dispatch was at the top of the list. I tried you guys out and it’s been seamless.”
Super Dispatch emerged as the clear choice. After extensive research and comparison with other systems, Matthew decided on Super Dispatch for its seamless integration and capability to alleviate traditional headaches. From providing automatic pick-up and delivery updates to enabling unlimited inspection photos, the system offered a level of communication and transparency that was previously lacking in the industry. Additionally, Matthew appreciated the system’s responsiveness to feedback and its willingness to adapt to unique business needs, such as Woodward Trucking’s load-pricing model.
Super Dispatch proved to be a game-changer for Woodward Trucking. It not only enhanced communication among staff and customers but also helped the company accomplish the same amount of work in five days that previously took six. Remarkably, the workload once handled by two drivers could now be managed by just one.
“We are basically able to do what we used to in 6 days, now in 5 days. We are able to do what we did with two drivers, with just one driver now. We have the same city, the same routes and it’s all integrated. And again, Super Dispatch is a big part of how we are able to make this so seamless.”
The company’s gross weekly income nearly doubled within a year, allowing for the addition of three more staff members. In Matthew’s words, Super Dispatch is a significant factor enabling their smooth and seamless operations, and it played a vital role in Woodward Trucking’s success.
“In terms of gross weekly income, we’ve nearly doubled [in the last year.] In terms of office staff, we’ve been able to hire 3 more people in the last year.”
It is evident that adopting the right transportation management system can significantly impact a company’s success. By streamlining operations and improving communication, companies like Woodward Trucking can increase efficiency, reduce costs, and ultimately grow their business. With Super Dispatch at the helm of their operations, they were able to overcome traditional industry challenges and set themselves apart from competitors.
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