Empowering Success with Super Dispatch and SGT Auto Transport

Man Hours Saved Per Month

Orders Updated Faster

%

Taking Control of Logistics with SGT Auto Transport

SGT Auto Transport is a leading player in the competitive auto transport industry, known for its commitment to delivering seamless and efficient services. However, like many businesses in this industry, SGT Auto Transport faced challenges in ensuring the dispatch process was cost-effective, managing high call volumes, maintaining efficient status updates, and providing timely updates to customers. SGT Auto Transport transformed their operations by facing these hurdles head-on by leveraging Super Dispatch to achieve remarkable success.

Their Goal

Setting New Standards in Achieving Operational Excellence

SGT Auto Transport is an industry leading auto transport company whose operations team was responsible for overseeing the entire transport process—from quotations to vehicle delivery.

Before Super Dispatch, SGT Auto Transport leveraged an in-house system where dispatches were managed entirely through email. While the team was able to manage their operation successfully, this traditional method was tedious and time consuming which resulted in process inefficiencies and hindered their communication with customers.

To grow their business, SGT Transport realized they needed to increase productivity and performance, they needed to get more attention on their loads, build a more cost effective dispatching process, streamline order management, and finally, keep their customers updated in real time.

“We use Super Dispatch strictly through the API. Every process is integrated and works flawlessly. Through the API, we do posts, pricing updates, order details, dispatching, and update carriers’ standings.”

Their primary goals when partnering with an advanced technology partner included:

Leveraging and implementing a more cost-efficient dispatching process.
Improving efficiency across workflows like documentation and order management.
Increasing visibility and ensuring real-time customer updates.

“The biggest benefit is the fact that once we did the initial setup, it is doing its magic in the background and we don’t have to worry about it. Super Dispatch is just there adding value to our operations.”

Michael Tsvetkov

Junior Operations Manager

Their Solution

Seamlessly Cutting Through Complexity and Mastering Efficiency

Enter Super Dispatch! SGT Auto Transport’s Junior Operations Manager, Michael Tsvetkov, started receiving Super Dispatch eBOLs (electronic Bill of Ladings) from carriers they worked with even though they were dispatching via email. Finding the eBOLs to be helpful and more advanced than others he had seen, Michael, responsible for ensuring high-quality service from start to delivery, found that Super Dispatch provided a technological edge that matched his search for a cutting-edge partner.

“The biggest benefit is the fact that once we did the initial setup, it is doing its magic in the background and we don’t have to worry about it. Super Dispatch is just there adding value to our operations.”

On SGT’s path to success, they made the strategic decision to fully integrate with Super Dispatch. With a predominantly manual dispatching process, the automations of the Instant Booking Feature revolutionized how SGT handled orders, drastically reducing the time involved in manual dispatching. The introduction of the ePOD (Electronic Proof of Delivery) system ensured that each carrier leveraged the eBOL and was processed without delay, allowing for faster and more accurate updates to customers.

“Super Dispatch helps us keep our lines in check by reducing the talk time needed to service each order through the instant booking feature and status updates automated in the API.”

Moreover, the seamless API Integration offered transformative benefits, automating order status management and freeing up SGT’s team to focus on growing their business. This innovative approach meant that every aspect, from posting, pricing, dispatching, and even carrier standing automatically updates within their CRM. This was all managed effectively through Super Dispatch’s comprehensive suite of features. Crucial to this success was the collaboration between SGT Auto Transport’s developer team and Super Dispatch, ensuring the API integration was fast and easy. This partnership gave SGT Auto Transport the ability to excel operationally while delivering outstanding customer service, without the burden of manual processes.

“Super Dispatch has positively impacted our dispatch ratio upward of 20% and has increased our order update speed upward of 15%.”

Michael Tsvetkov

Junior Operations Manager

Their Results

Driving Excellence: How SGT Powered Unprecedented Efficiency

The implementation of Super Dispatch at SGT Auto Transport ushered in a new era of efficiency and excellence, with remarkable improvements rolling out across key operational metrics. Initially, it was the cost efficiency that took center stage. The automation processes put in place through the Super Dispatch fully digital platform began delivering value almost immediately, eliminating the need for manual processes, constant back and forth, and reduced costs significantly. With streamlined order management, the team could keep order management organized and efficient, freeing them up to do more in less time.

The dispatch ratio was another area that experienced a phenomenal uplift, seeing a 20% increase in dispatched orders versus calls. This was primarily due to the introduction of instant booking and automated updates, which transformed the operational workflow by ensuring real-time communication and faster dispatching. Order update timeliness surged by 15%, a change that kept their customers informed and satisfied with the quick response times.

“Super Dispatch has positively impacted our dispatch ratio upward of 20% and has increased our order update speed upward of 15%.”

Perhaps one of the most astonishing outcomes was the man-hour savings, with the company recording a reduction of up to 500 man-hours each month. This incredible gain in efficiency allowed staff to pivot their efforts towards enhancing the customer experience, driving satisfaction and loyalty even higher. Additionally, carrier assignments became notably faster, with average times dropping by an impressive two hours post-integration.

“With Super Dispatch, we have saved upwards of 500 man hours per month.”

In the grand scheme of things, SGT Auto Transport’s strategic decision to leverage top tier technology with Super Dispatch, and their unrelenting dedication to customer service, established a new standard for operational excellence, showcasing the powerful impact of strategic auto transport partnerships.

The Future of Auto Transport

By integrating Super Dispatch, SGT Auto Transport transformed their dispatch and customer service operations. SGT Auto Transport’s use of automation and efficiency, brought about by Super Dispatch, gave SGT Auto Transport the ability to not only meet but exceed their operational goals, providing a better customer experience while optimizing their internal processes.

Looking ahead, SGT Auto Transport plans to continue leveraging the capabilities of Super Dispatch, confident in its ability to support their growth and maintain a competitive edge. This partnership represents the future of efficient, customer-focused auto transport logistics.