Kunes Auto Group Streamlines Operations with Super Dispatch
Billing Hours Saved Per Week
Earned Back Using Pricing Insights
Hours Saved Per Week with Instant Booking
About Kunes Auto Group
Kunes Auto Group is a rapidly growing dealership group with 43 stores primarily located in the Midwest. Specializing in a wide variety of vehicle brands, Kunes serves customers across several states while maintaining a strong focus on operational excellence and customer satisfaction.
Their Goal
Building Processes to go from Chaos to Clarity
Managing auto transport for a big dealership like Kunes Auto Group wasn’t easy. Before Super Dispatch, Jim Miletta, Lead Logistics Coordinator at Kunes told us that the team was operating with about 30 drivers moving vehicles between 27 stores; they relied on disconnected tools like Zoom channels and handwritten driver sheets. Typically, the team would keep their drivers in a waiting room and walk over to hand them a dispatch order as the need arose. It worked for a while, but as the company and the demand for better transport grew, so did the cracks in the system.
With the inefficiency of paperwork, payroll became burdensome. Tracking driver logs by hand led to endless errors—nearly half of all pay cycles had to be fixed. Drivers were frustrated, and so was the team handling payroll. And like with most disconnected tools – communication suffered. They relied on phone calls to coordinate, which often led to interruptions, delayed orders, and, sometimes, forgotten ones.
“We were disorganized. At that time, 50% of our drivers would have a payroll error. Now, with Super Dispatch, it’s streamlined so we don’t have those errors anymore.”
Then there was the struggle with building their carrier network. Finding reliable drivers was a pain, and once vehicles were in transit, tracking them was nearly impossible. Missed deadlines became a regular headache. On top of all this, using local retired drivers and transit vans for cross-state trips introduced major safety risks, putting drivers and the business at potential liability. This process was also adding miles to their vehicles, driving down the value of the vehicles they needed to sell.
“We built the department from the inside out. Now we’re building a process using Super Dispatch that streamlines our operation and allows us to do more with less. Otherwise, we would be swamped.”
It was clear something had to change. Kunes needed a better, more efficient way to handle their growing transport demands—one that could keep up with their rapid growth and uphold their reputation for great service. The future of their operations depended on it.
Their primary goals in partnering with an auto transport platform were to:
- Find and easily manage reliable and vetted carriers.
- Organize workflows to streamline operations and reduce errors.
- Leverage digital inspections and documents for easier access to information.
“We were disorganized. At that time, 50% of our drivers would have a payroll error. Now, with Super Dispatch, it’s streamlined so we don’t have those errors anymore.”
Then there was the struggle with building their carrier network. Finding reliable drivers was a pain, and once vehicles were in transit, tracking them was nearly impossible. Missed deadlines became a regular headache. On top of all this, using local retired drivers and transit vans for cross-state trips introduced major safety risks, putting drivers and the business at potential liability. This process was also adding miles to their vehicles, driving down the value of the vehicles they needed to sell.
“We built the department from the inside out. Now we’re building a process using Super Dispatch that streamlines our operation and allows us to do more with less. Otherwise, we would be swamped.”
It was clear something had to change. Kunes needed a better, more efficient way to handle their growing transport demands—one that could keep up with their rapid growth and uphold their reputation for great service. The future of their operations depended on it.
Their primary goals in partnering with an auto transport platform were to:
- Find and easily manage reliable and vetted carriers.
- Organize workflows to streamline operations and reduce errors.
- Leverage digital inspections and documents for easier access to information.
“On the billing side, with using Super Dispatch, our billing person is now saving 20 hours a week.”
Jim Miletta
Lead Logistics Coordinator
Their Solution
How Kunes Auto Group Transformed Operations and Saved 20 Hours Weekly
Kunes Auto Group’s turning point came through a referral to Super Dispatch. From the start, the team saw how the platform could transform their logistics—and their business. They rolled it out to manage both their local drivers and external carriers, and the results came quickly.
Knowing the paper dispatch sheets were inefficient, leveraging digital inspection photos was an instant game changer. Drivers could snap pictures at pick-up and delivery, creating clear records that eliminated disputes and reduced liability. What used to be a hassle now ran smoothly and transparently.
“On the billing side, with using Super Dispatch, our billing person is now saving 20 hours a week.”
Switching to paperless documentation was a relief for everyone. Manual driver sheets and payroll headaches became a thing of the past as everything moved to one centralized system. Paper dispatch sheets often led to human error and required constant back and forth to verify information. Digital inspection photos offered accuracy, efficiency, and time savings. With clarity replacing chaos, the team finally had the time and tools to focus on growth.
Perhaps most exciting was their plan to integrate Super Dispatch with communication tools like Slack. No more missed orders or constant phone calls—just seamless teamwork across every store, department, auctions, and their logistics hub.
The Kunes team was able to expand upon their existing local driver network with access to a robust group of drivers using Super Dispatch. With Super Dispatch’s Verified Carrier program and transaction-proven reviews, Kunes started to use the Instant booking feature. By using Instant Booking, trusted carriers could automatically book Kunes’ loads, saving hours each week and ensuring reliable deliveries. For a fast-growing dealership group, this was a big leap forward.
“We use Super Dispatch Pricing Insights to strategically price our loads. Any money we save doing this is extra income to the stores. Last year, we were able to add nearly $50,000 in extra income using Pricing Insights.”
Jim Miletta
Lead Logistics Coordinator
Their Results
Scaling New Heights with the Kunes Logistics Team
When Kunes Automotive Group partnered with Super Dispatch, everything changed. The chaos and inefficiencies that had bogged down their logistics were replaced by smooth, streamlined workflows. What began as a way to fix their biggest pains quickly became the foundation for their growth.
Centralized operations and automated tasks meant no more redundant work or costly errors. Payroll, a constant source of stress, became nearly flawless, saving hours and lifting a burden off their finance team. Efficiency skyrocketed—features like Instant Book gave their team members valuable time back.
“We have many carriers on Instant Book. So now, I would say we save 2 hours a day.”
The results were undeniable. Vehicle transport volumes jumped 30% in a year, and by leveraging Super Dispatch’s newest Pricing Insights feature, Jim’s logistics team brought in $50,000 in new revenue. What used to feel like an uphill battle was now a steady stream of success, directly boosting their bottom line.
“We use Super Dispatch Pricing Insights to strategically price our loads. Any money we save doing this is extra income to the stores. Last year, we were able to add nearly $50,000 in extra income using Pricing Insights.”
Super Dispatch also brought accountability and safety to new heights. Inspection photos put an end to disputes, protecting Kunes from unwarranted liabilities, while replacing risky transit van operations with carrier-driven transport reduced safety and liability concerns. It brought peace of mind for the whole team.
As Jim put it, “Super Dispatch has allowed us to do more with less.” With scalable processes and seamless remote capabilities, everything about their operations became simpler and more efficient. Even small hurdles were quickly resolved.
For Kunes, this wasn’t just solving a logistical problem—it was a turning point. Super Dispatch didn’t just help them run better; it enabled them to grow, thrive, and set the stage for an even brighter future.With streamlined operations and a single, unified platform, they had everything they needed to scale their business and deliver better service.
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