How Dagny Logistics Maintains Excellence with Super Dispatch
About Dagny Logistics
Dagny Logistics is the epitome of tailored service in the auto transport industry. Founded and run by Baylor Fortmeyer, his auto transport brokerage operates as a one-man powerhouse dedicated to luxury franchise dealerships. Over two decades, Dagny Logistics has built a reputation that thrives entirely on relationships and trust. With no website, marketing, or even business cards, his approach to business relies solely on his expertise and personal connections. From coordinating orders and vetting carriers to ensuring seamless on-time deliveries, Baylor personally oversees every aspect of the process.
Their Goal
For years, Baylor ran his personalized operation using a now-retired Customer Relationship Manager (CRM) platform that had become his indispensable tool for managing transport and customer relationships. It allowed him to serve his luxury dealerships with precision, ensuring every detail was accounted for. However, when the CRM was retired, Baylor found himself in an unsettling position. He needed a replacement that could seamlessly adapt to the way he wanted to work.
As Baylor explained, “Super Dispatch has allowed me to do very uncomplicated, efficient business.”
The platform he sought had to respect his one-man workflow while making his operations more efficient. Security was paramount, given the high-value assets he managed, so access to Verified Carriers with reliable compliance documentation was non-negotiable. Additionally, Dagny Logistics required tools to simplify accounting and ensure the time-consuming administrative side of his business didn’t detract from his hands-on service to clients.
“Because the actual people at Super Dispatch seem very involved, it helps doing business on the tech platform feel way more secure. Super is personable. Even a product developer called me based on a comment I made on something I wanted and I was so flattered that a real person called. That you guys as a company thought I mattered.”
Above all, the solution needed to support his relentless commitment to delivering an exceptional, personal touch. Dagny Logistics needed a platform that could help them:
- Access reliable, vetted, and verified carriers
- Gain visibility into operational data, especially accounting, to help him scale
- Streamline his workflow with instant access to everything he needed to move cars in one place
“Because the actual people at Super Dispatch seem very involved, it helps doing business on the tech platform feel way more secure.”
Baylor Fortmeyer
Founder & Owner
Their Solution
Dagny Logistics Transforms Their Workflow with Seamless Efficiency
After discovering that their previous CRM would no longer be available, Baylor began searching for a new platform. Pressured by the overwhelming demands of the logistics industry at the time, he turned to Google. It was then that he stumbled upon Super Dispatch, a name he recalled previously being recommended by a trusted carrier.
“More and more, I am getting away with exclusively using Super Dispatch for business. I’m putting orders in the system, assigning gate passes, and I sit down and start hammering out orders. I’m virtually in front of Super Dispatch all day.”
Transitioning to Super Dispatch proved to be a turning point. From the moment he signed up, Baylor felt a difference. Super Dispatch offered a seamless onboarding experience, where, much like his own business preferences, real people walked him through the platform. Baylor found himself impressed by the hands-on approach of the team, even receiving a call from a product developer who wanted to hear his feedback. For someone who builds his business on personal relationships, this level of attention resonated profoundly.
In addition, easily and quickly being able to post orders, get them booked, and manage their tracking, all-in-one place, made it so that Dagny Logistics could continue to grow their client list without sacrificing quality of service.
“I mostly use Super Dispatch for dispatch management, managing invoices, and order management. Super Dispatch has made it very easy to click the invoice button, automatically create an invoice, and connect the BOLs.”
Super Dispatch became the tool that reshaped Dagny’s workflow. The platform allowed him to manage his orders efficiently, from posting and assigning gate passes to automating invoices and connecting BOLs. Dagny Logistics was particularly impressed by Super Dispatch’s carrier verification, as it provided a layer of security that gave him confidence in the carriers he worked with.
Considering the costly assets of Dagny Logistics customers, the visibility into the condition and statuses of the vehicles being moved was critical. Quickly, he found the integrated driver app, with its ability to capture inspection photos, elevated his operations further by offering visual proof in cases of dispute, strengthening trust with his clients.
“When I’m delivering a half-a-million-dollar car, I need to provide exceptional service. The backbone of that is Super Dispatch.”
Baylor Fortmeyer
Founder & Owner
Their Results
Scaling Success While Maintaining Exceptional Service with Super Dispatch
With Super Dispatch, Baylor experienced a transformation in how he managed Dagny Logistics. The platform allowed him to scale his business operations while maintaining the personal, hands-on service that had always been his hallmark. Since joining in January 2021, Baylor has completed over 3,000 orders, making recent years some of the most successful in his career.
“Super Dispatch is available. Real people are accessible when I need them, but I don’t need them that often. It allows me to provide excellent service that I strive for.”
As an all-in-one platform, Super Dispatch streamlined the order and load management of his workflow. Administrative tasks that used to consume significant time became efficient and simple, freeing Baylor to focus on building and maintaining client relationships.
Fraud prevention features and easy access to vetted carriers ensured that the high-value vehicles entrusted to him were handled with the utmost security. The advanced eBOL photo documentation resolved disputes swiftly and reinforced his reputation for professionalism among his luxury dealership clients.
“When I’m delivering a half-a-million-dollar car, I need to provide exceptional service. The backbone of that is Super Dispatch,” Baylor shared. He also acknowledged the reliability of the platform, giving him confidence that his business was supported without interruption. The personalized customer support from Super Dispatch was another element that stood out, mirroring the values Baylor operates his own business by.
For Baylor, Dagny Logistics isn’t just a business; it’s a reflection of his commitment to excellence. With Super Dispatch, he found a partner that empowered him to continue delivering the hands-on service his clients have come to trust over the years. The platform didn’t just replace his previous CRM – it elevated how Baylor managed every aspect of his operation.
“The verified status of carriers has been impressive. On other load boards, a lot of times carriers didn’t have their documents published. Super has been ahead of the curve on verification of carriers. Super Dispatch definitely seems more secure. For carriers not on Super, I’ve been able to easily onboard carriers for them to access the Driver App.”
Despite being a one-man show, Baylor has maintained his position as a trusted resource for luxury dealerships nationwide. His story is proof that with the right tools and a dedication to service, success is inevitable.
If you’re inspired by Dagny Logistics’ success and want to discover how Super Dispatch can transform your operations, request a demo today!
Read more Super Dispatch success stories…
For Carriers
For Shippers
Streamline with Super Dispatch from workflows to real-time tracking. Scale your business seamlessly.