Inc 5000 Company Secured Transport Inc. Chooses Super Dispatch to Help Drive Continued Growth

Reduced Call Volume

%

Hours/Week Saved on Accounting

Reduced Time to Vet Carriers

%

Secured Transport Inc. + Super Dispatch: At a Glance

Every minute matters for companies in the fast-paced industry of vehicle logistics. It’s here where even the seemingly smallest efficiency improvements can yield remarkable gains — gains extending far beyond the standard productivity and profitability measures of success.

This is the story with Secured Transport Inc., a woman-owned auto transportation logistics company that’s long thrived in this competitive, time-sensitive industry. The key to their success: their team’s unwavering dedication to personalized service, ingenuity and hard work.

Secured Transport grew rapidly in recent years, earning its place on the illustrious 2024 Inc. 5000 list of the fastest-growing private companies in America. The company ranked No. 787 on the list, reflecting its staggering 625% growth over the past three years.

With skyrocketing growth, Secured Transport needed a partner to provide more automation and efficiency.

Here, Secured Transport’s Vice President Jena Ransom and Director of Operations Keyla Ransom share how they overcame the challenges of the company’s rapid growth by partnering with Super Dispatch to leverage innovative solutions that have given their team back valuable hours each day.

“Since taking ownership in 2018, our team has successfully met all our goals – our customer service, our pickup and delivery time frames. We did it, but with a lot of stress and long hours. Super Dispatch allows us to accomplish all of this without adding more pressure on our team.” – Jena Ransom Owner and Vice President, Secured Transport Inc.

Their Goal

The Need for a Stress-free Solution to Support Sustained Growth

Secured Transport manages transport and logistics services for a diverse clientele, including fleet management companies, dealerships and auctions. Its dedicated team strives for excellence in service, ensuring every vehicle is handled with care from A to Z.

Their team’s commitment to serving customers has driven remarkable success and led to Secured Transport’s massive growth of over 600% in just three years. The company’s rapid growth, however, presented challenges. Secured Transport’s operational systems were no longer viable for the demands of their sustained growth.

The Secured Transport team was manually vetting thousands of carriers through an extensive, time-consuming process that involved Federal Motor Carrier Safety Administration searches, rating-system reviews, inspection, injury and crash reports as well as insurance confirmations. Without an advanced transportation management system (TMS), the storing and tracking of this research had become burdensome for the team.

“Our systems also lacked the search capabilities we needed, such as the ability to search by VIN number. We had to be creative with how we looked up our orders, be it by city, state or vehicle type.” – Keyla Ransom, Director of Operations.

This lack of searchability proved inefficient for their growing enterprise. What’s more, their previous TMS didn’t offer the necessary reporting and metrics data that management needed for real-time analysis.

Their primary goals in finding the right auto transport solution were straightforward:

Streamline and automate processes to reduce time spent on manual tasks.
Gain real-time insights into operations for better vehicle tracking and ETAs.
Enhance reporting capabilities to make more informed decisions.
Manage more loads and customers without significantly expanding their workforce.

“Having more time to focus on what matters – driving customer satisfaction with scalable growth – is why I love Super Dispatch.”

Jena Ransom

Vice President

Their Solution

Secured Transport turned to Super Dispatch at a critical juncture in its growth trajectory

While experiencing rapid growth, the Secured Transport team was in the midst of negotiating a national contract that required precise on-time, pick-up and delivery percentages. Meeting the requirements with their existing systems was a daunting task, prompting the Secured Transport management team to seek out an advanced platform that could support their expansion while reducing their team’s manual burdens and workflow.

“What sold me on Super Dispatch was its reporting and measurements.” – Jena

With these capabilities, Secured Transport can track vital metrics such as the time it takes to dispatch vehicles, on-time delivery rates and other key performance indicators. This real-time visibility allows the team to identify trends in their workflows and optimize their operations.

Secured Transport has integrated Super Dispatch with QuickBooks, Gmail and Zapier to automate its customer and carrier communications and invoicing. The team has set up several automated messages triggered by actions in the platform that will send customers estimated pick-up and delivery dates, or carrier partners their delivery expectations, once an order is created.

“When a carrier accepts an order, they get an email outlining our expectations, like setting appointments. Before Super Dispatch, all of this was done manually.” – Jena

These automations have been time-saving game changers for Secured Transport’s dispatch team.

Secured Transport also adopted SuperPay to automate its financial transactions for the hundreds of orders its team handles each month. Its QuickBooks integration and use of SuperPay have saved the company 10 hours a week in accounting work and improved accuracy, eliminating human error from the equation.

“Having more time to focus on what matters – driving customer satisfaction with scalable growth – is why I love Super Dispatch.” – Jena

Secured Transport’s carrier partners, some of whom were hesitant at first, quickly adopted the Super Dispatch platform and SuperPay functionalities because of their ease of use.

“There was a little bit of a growing pain, because a lot of carriers didn’t trust using a new platform. But after the first two weeks we onboarded everyone over to Super Dispatch. Now it’s like second nature.” – Keyla

Super Dispatch’s automation and reporting capabilities have streamlined Secured Transport’s day-to-day operations and have enabled the company’s sustainable growth by reducing manual burdens and helping them to continue to deliver superior service to customers and carriers alike.

“A lot of carriers didn’t trust using a new platform. But after the first two weeks we onboarded everyone over to Super Dispatch. Now it’s like second nature.”

Keyla Ransom

Director of Operations

Their Results

Efficiencies Lead to Reduced Calls and Elevated Team Productivity, Morale

One of the most notable results has been the reduction in call volume by 50%.

Prior to Super Dispatch, the Secured Transport team managed a significant call volume. With Super Dispatch, this call volume has been cut in half, greatly improving the Secured Transport team’s efficiency and allowing them to focus on higher-impact tasks.

By streamlining processes and reducing manual tasks, Super Dispatch has enabled Secured Transport’s employees to contribute more directly to customer service and revenue-generating activities.

Secured Transport’s main dispatcher, who was once bogged down with a heavy call load, has now taken on a crucial role in carrier management. Each month, she reviews their instant-book carriers to ensure DOT compliance, check for violations and track pickup and delivery metrics. She was recently promoted to a transport analyst role in which she uses Super Dispatch’s reporting dashboard to drive the company’s strategic decision making.

“She takes the reporting on the manager’s dashboard, dissects it and provides data to the management team that enables us to make decisions. She wouldn’t have had time to do that before Super Dispatch.” – Jena

With its verified carrier network, Super Dispatch has streamlined Secured Transport’s carrier vetting process, cutting the time required in half and allowing the team to onboard carriers more efficiently. The platform’s automation features, such as its integrations with QuickBooks, Gmail and Zapier, have also streamlined the company’s invoicing and communications processes.

Aligning with QuickBooks and SuperPay has saved the Secured Transport team 10 hours per week in accounting alone. This time savings has also eliminated the need for overtime, further reducing staff stress and allowing the team to maintain a healthy work-life balance.

The savings in time and generation of money from using Super Dispatch have allowed the company to invest back into its team. As a result, they’ve been able to show their appreciation by organizing team trips to strengthen bonds and maintain a satisfied, motivated workforce.

In the auto logistics arena, Secured Transport isn’t simply another player, the company is a leading playmaker demonstrating how a committed team, equipped with, and supported by, the right technology solutions, can achieve remarkable victories.