About Flexco Fleet Services
The Flexco logistics and transportation team were facing the best kind of challenge – they were rapidly tripling transactions. However, increased business presented its own set of issues. In response to the escalating processes, Flexco effectively transformed their processes with help from Super Dispatch all while keeping in mind their favorite core value – having fun! This successful adaptation not only enhanced their operational efficiency but also brought them closer to their ultimate goal of exceptional customer service, propelling them confidently towards a future of growth and innovation.
75% Less Phone Calls: On the first day of using Super Dispatch, Flexco saw an immediate decrease in dispatching and status transport calls, enabling them to increase the number of cars dispatched each day.
17 Hours/Week Saved: Three core processes critical to the Flexco team’s success, and with Super Dispatch they were able to streamline, saving them time each week.
5 Times Faster Dispatching Orders: With system integrations, automatic order uploads, and digital carrier bookings, the team was able to go from dispatching cars in 10 minutes to 2 minutes.
Flexco’s Transportation Manager, Meredith Jones, and her team were elated as transaction volumes tripled. However, this growth also brought challenges due to the time-consuming manual processes that Flexco had in place. Upholding their core values of professionalism, respect, a sense of fun, customer service passion, and accountability became increasingly demanding in the face of these obstacles.
Despite their dedication, the inefficiencies of their former standalone load board system resulted in excessive communication and strained their small team of four, especially with the business tripling amidst the COVID-19 pandemic. This not only threatened their operations but also their fun, people-focused culture. The team’s critical processes – order entry, carrier check processing, and dispatching – were time and resource- intensive.
“Our business tripled since COVID. We were excited about the extra business, but it was also incredibly important to us that the pain points we began experiencing with such quick and constant growth were not being passed on to our customers. What had worked before was now not working as successfully and we needed to find a better solution. By utilizing Super Dispatch, we were able to take care of transportation requests more efficiently, which also improved overall productivity.”
Their primary goals in seeking an auto transport platform solution were to:
“At Flexco we are a people-first company and that starts with our employees. With one of our core values being ‘to have fun,’ the added stress of the increased workload made that a bigger challenge. After Super Dispatch, having fun comes easier and we can enjoy the added business.”
Intrigued by the comprehensive Super Dispatch Bills of Lading (BOLs) and detailed photographs submitted by carriers through their previous load board platform, they embarked on an exploration of Super Dispatch. They knew they at least needed an application that was sufficiently popular to maintain access to essential carriers. They hoped to find something with enough visibility and transparency into the transport of the customers’ vehicles.
“Our previous tool didn’t have a lot of tech. It was a lot of phone calls and emailing documents back and forth. That was our biggest struggle. We were a team of four trying to move a lot of vehicles with the limited tech that we had, and we just weren’t working as efficiently as we could have, had we had better technology in place.”
Knowing the pain of hopping from system to system, they were intrigued by the idea of leveraging integrations. They began discussion into the capabilities of having all of their tools communicating with one another, including connecting Super Dispatch into their system, interfacing with their internal database and Salesforce via the Super API. At the time, for the Flexco team, this was akin to discovering a new territory. This process eliminated the need for dual data and order entry, offering a whole new level of efficiency.
As is part of their core processes, managing and processing carrier payments was quickly becoming one of their biggest time sucks. From lost checks to tracking invoices, they were quickly finding SuperPay to be an unexpected value add to their day-to-day.
“We can’t do what we do without our Carriers. We were previously paying carriers via paper checks. It was extremely time consuming. It required 7 people. And now with SuperPay, it gets our Carriers paid faster and only requires 1 person.”
With much research and ongoing conversation, the Super Loadboard became their compass, guiding them to maintain connections with carriers from their old platform while also charting a course to build a network of reliable carriers. The user-friendly interface and straightforward features of Super Dispatch were like a well-drawn map, enabling the team to adapt quickly to the new environment, saving time and resources typically spent on training.
Switching to Super Dispatch was a game-changer for the team, transforming their operations and significantly improving efficiencies. Their first day using Super Dispatch saw a 75% decrease in calls, as the transparent system provided real-time updates and visibility into shipment status. They thankfully said goodbye to the days of multiple phone calls just to negotiate and get their loads booked.
As the team began leveraging SuperPay, their carriers were thrilled, reveling in faster payments and a clear view of their payment status. This single additional tool had a massive impact in their saving of 17 hours every week.
“I took a look at our 3 biggest processes and broke down the time we were spending on the other load board compared to the time we spent using Super Dispatch. And just on those three processes, we are saving 17 hours a week.”
The new platform’s automation and integration with their internal database and Salesforce via the Super API was instrumental in this success. It eliminated the need for duplicate data entry, saving valuable time and resources. The cost savings of $190/month was an added bonus, enabling wider platform access for more team members without the dreaded additional fees.
“We switched to Salesforce and have our own database, so then we were able to use the API to integrate with Super Dispatch. Before, for every order, we were doing the same thing twice. Now, we enter everything into our database one time and it automatically uploads to Super Dispatch.”
Super Dispatch’s easy-to-use interface required minimum training, quickening the onboarding process. The Super team was always ready to address any questions, fostering a sense that their feedback was valued. This new approach allowed the team to dispatch cars in just 2 minutes – a drastic cut from the previous 10 minutes. It also reduced the vehicle pick-up duration from 3 1/2 days to just 2.
The communication efficiency it brought made them hopeful of further increasing automation and managing rising volume. The team was excited about the potential of creating an impressive work environment, focusing on their core values; delivering superior client service and finally getting to have fun at work again.
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The new way to transport cars