Navi Auto Transport: Scaling a Modern Brokerage with Faster Dispatch and Automated Customer Update
About Navi Auto Transport
Modern customers expect speed, transparency, and a frictionless experience—now more than ever in auto transport. Navi Auto Transport was built to meet those expectations with a data-driven, automation-first approach to their auto transport brokerage operations.
By partnering with Super Dispatch at the conception of their business, Navi streamlined dispatch workflows, added a reliable layer of carrier verification, and enabled customer-facing updates that helped the team scale fast without additional headcount and all while improving their customers’ satisfaction.
Their Goals
Building a Modern, Data-Driven Brokerage from Day One
Navi Auto Transport was founded in September 2024 by Ivan Karakostov with a clear vision: operate like a modern brokerage, not a traditional one. From the beginning, Navi focused on using automation, data, and optimization to improve how auto transport is managed and communicated.
“We’re an auto transport broker, but we’re not like traditional brokers. From day one, we relied on a lot of data, AI, and optimization—adding automations and data layers on top of the traditional model.”
As Navi grew, the team needed to maintain speed and consistency without constantly adding headcount. Supporting customers and delivering a high standard of service required workflows that could scale, especially as shipment volume rapidly accelerated.
“With Super Dispatch, we don’t need to pick up the phone. We can dispatch a carrier with the click of a button.”
“One dispatch call can take two to four minutes. With Super Dispatch, we can dispatch within a few seconds—just click the button and accept it.”
Ivan Karakostov
Founder
Their Solution
Faster Dispatch, Smarter Verification, and Integrated Operations
As Navi’s customer base and demand grew quickly, dispatch speed became critical. Traditional dispatch workflows can require minutes per load and heavy phone reliance, which becomes unsustainable when auto transport volume increases. With Super Dispatch, Navi could move from phone-based dispatching to sending loads in seconds through the Instant Book feature, allowing the team to respond quickly and stay focused on maintaining growth.
“One dispatch call can take two to four minutes. With Super Dispatch, we can dispatch within a few seconds—just click the button and accept it.”
Carrier verification was also a priority. In an industry where fraud and scams create real risk, to both the business and customers, Navi uses multiple tools and systems to validate carriers, and Super Dispatch added another important layer of review and confidence.
“There are a lot of scams and frauds in this industry. Super Dispatch is another layer of verification for us—easy to understand reviews and whether a carrier is verified.”
To further reduce operational friction, Navi integrated Super Dispatch into its broader tech stack using the Super API. Navi connects Super Dispatch with a CRM so the dispatch team can review and manage activity without bouncing between platforms.
“We’re using a CRM. When we receive an offer in Super Dispatch, it’s sent to our CRM. Then we can dispatch it from the CRM through the Super Dispatch API.”
That connectivity helps Navi’s team eliminate unnecessary platform switching and keep work centralized, which makes it easier to move quickly and maintain consistency as the business scales.
“We started in September 2024. In the beginning, we were shipping five to ten vehicles. Then we started using Super Dispatch—and we grew to shipping 30,000 vehicles in a year.”
Ivan Karakostov
Founder
Their Results
Scaling Faster While Strengthening the Customer Experience
With Super Dispatch supporting faster dispatch workflows, Navi was able to scale aggressively while staying focused on customer support – all without having to hire additional team members. By reducing the time spent making dispatch calls and streamlining day-to-day dispatching actions, the team could allocate more attention to customers and service quality.
“What we needed to focus more on was customer support—supporting the customers and helping them with their needs.”
Navi also benefits from Super Dispatch’s automatic status updates that help keep customers informed. As shipment statuses move through key milestones, such as dispatched, picked up, and delivered, those updates sync into Navi’s system. Navi also connects these updates to a customer-facing tracking experience so customers can check progress without creating additional inbound support calls.
“When the status changes, the customer is informed—your vehicle is being dispatched, your vehicle is being picked up, and so on. Once the order is booked the customer can track their orders thru our 24/7 tracking portal and see what’s going on.”
In a short time since launching, Navi achieved major scale. Ivan shared that Navi shipped 30,000 vehicles last year, underscoring how quickly the operation has grown with a modern auto transport platform like Super Dispatch, and the ability to dispatch efficiently at high volume.
“We started in September 2024. In the beginning, we were shipping five to ten vehicles. Then we started using Super Dispatch—and we grew to shipping 30,000 vehicles in a year.”
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