Driving Success: How Taurus Auto Group Scaled with Super Dispatch

About Taurus Auto Group

Taurus Auto Group, based in Burr Ridge, Illinois, is a car transport company specializing in hauling vehicles across the country. With over a decade of experience in the industry, Taurus Auto Group has grown into a mid-sized carrier with a fleet of 65 trucks. The company prides itself on operational excellence and a commitment to delivering exceptional service to its customers. Chief Operating Officer, Ezra

Their Goals

From Chaos to Clarity: Tackling the Complexities of Car Hauling

From the very beginning, Taurus Auto Group’s Chief Operating Officer, Ezra Berrios, knew they needed a robust, all-in-one platform to manage the complexities of car hauling. As a mid-sized carrier, they faced unique challenges, such as ensuring DOT compliance, managing fleet roadworthiness, and handling the intricate logistics of multi-stop loads. Ezra shared, “We’re a mid-sized carrier, so that means we also have fleet management to ensure the fleet is roadworthy and DOT compliant. That adds an additional layer that owner-operators or smaller fleets don’t have to contend with as much.”

At the start of building Taurus Auto Group, the team knew they needed a solution that could streamline their operations and provide a seamless experience for both their drivers and customers. They also wanted to leverage data to make informed, strategic decisions about fleet performance, lane profitability, and customer relationships. Ezra emphasized the importance of ease of use, saying, “Super Dispatch was kind of like the ground setter for that full, immersive, and integrated experience where you literally have everything you need at your fingertips.”

“Super Dispatch was kind of like the ground setter for that full, immersive, and integrated experience where you literally have everything you need at your fingertips.”

Ezra Berrios

Chief Operating Officer

Their Solution

All-in-One and On the Move: The Tools That Keep Taurus Auto Group Rolling

Taurus Auto Group turned to Super Dispatch as their primary platform for managing operations from day one. As one of the early adopters of Super Dispatch, they quickly recognized the value of its comprehensive, user-friendly features. Ezra recalled, “When I joined Taurus, the first thing they said was, ‘Are you familiar with Super Dispatch?’ From that point, I became an active learner about the tool.”

Super Dispatch provided an integrated experience for both the operations team and drivers. The platform’s intuitive features allowed dispatchers to import loads, review rate sheets, and manage eBOLs (electronic Bills of Lading) with ease. Ezra noted, “The ability to quickly review rate sheets is very helpful because sometimes what the broker tells you over the phone or email and what the rate sheet says may not always be the same. Having those quick-glance tools makes it easier to make swift decisions and keep the driver moving.”

In addition to its core features, Super Dispatch’s training resources proved invaluable. Ezra explained how the platform helped improve their drivers’ load acceptance process and vehicle inspections: “One of the biggest challenges we had was drivers not following special instructions or not providing thorough vehicle inspections. Super Dispatch has a video that walks drivers through the process step-by-step. When we identify drivers who aren’t doing the process correctly, we send them the link to that video.”

Taurus Auto Group also integrated Super Dispatch with DataTruck to gain access to advanced analytics and dashboards. This allowed them to monitor fleet performance, analyze lane profitability, and make data-driven decisions to optimize their operations. Ezra shared, “Super Dispatch’s integration helps us dive deeper into analytics to understand what levers we need to pull to influence performance.”

The Private Loadboard feature was another game-changer for Taurus Auto Group. It enabled them to build stronger relationships with brokers and gain early access to high-value loads directly.

“Super Dispatch is our primary source of truth. Everything we do is created from Super Dispatch. It’s the foundation of everything we do, enabling us to grow accurately and improve continuously.”

Ezra Berrios

Chief Operating Officer

Their Results

Fueled by Data, Driven by Trust: The Road to Scalable Success

With Super Dispatch as their foundational system, Taurus Auto Group has achieved remarkable success. The platform’s intuitive features and integrations have streamlined workflows for both dispatchers and drivers, saving time and reducing errors. Dispatchers can now quickly create loads, assign special instructions, and manage multi-stop trips with ease. Ezra highlighted the efficiency, saying, “Super Dispatch is probably the quickest platform we use to look at loads, accept them, and keep things moving.”

After the pandemic, Taurus Auto Group experienced significant growth, with a 5-8% increase in the past year alone. Ezra attributed this growth to their ability to scale operations while maintaining high standards of service and compliance. “During the pandemic, it was like, if you could put a truck on the road, you were busy. Now we’re being more disciplined about how we grow, and Super Dispatch has been a big part of that,” he explained.

The Private Loadboard feature has also fostered trust and collaboration with brokers, leading to exclusive opportunities and faster access to loads. Ezra shared an example: “One customer told us they had 100 loads to move in the next two weeks. Within 30 minutes, we started seeing the loads being built on the platform. It definitely saves time because we already know what’s coming up.”

By leveraging analytics, Taurus Auto Group has gained valuable insights into fleet productivity, lane profitability, and customer performance. This has allowed them to make strategic decisions and continuously improve their operations. Ezra explained, “We look at data daily to understand how our company fleet is performing, which lanes are the most profitable, and how we can improve individual productivity.”

The platform has also improved the driver experience by making all documents and instructions accessible through the Super Dispatch app. Ezra noted, “Before, it was a nightmare. Drivers would lose paperwork or leave it at the customer, and we’d be playing catch-up. Now, everything is at their fingertips.”

Finally, Super Dispatch has helped Taurus Auto Group meet customer KPIs and deliver on-time pickups and deliveries. Ezra emphasized the importance of this, saying, “We use Super Dispatch to track pickup and delivery times versus actuals, so we can focus on what’s most important to the customer.”

For Taurus Auto Group, Super Dispatch has been more than just a platform—it’s been a partner in their journey to success. From streamlining operations to fostering data-driven growth, Super Dispatch has empowered Taurus Auto Group to scale with confidence and ease. As Ezra puts it, “Super Dispatch is our primary source of truth. Everything we do is created from Super Dispatch. It’s the foundation of everything we do, enabling us to grow accurately and improve continuously.”

With a commitment to innovation and excellence, Taurus Auto Group is poised for even greater success in the years to come, and Super Dispatch is proud to remain a key part of their story.