EBlock Houston Finds Trust in Super Dispatch

EBlock Houston + Super Dispatch: At a Glance

EBlock Houston, an industry-leading dealer-to-dealer wholesale auto auction, is an organization that embodies continuous improvement through trust, hope, humility, and empathy. After searching for better opportunities for success within their logistics department, they realized they needed more visibility to do so. EBlock Houston sought out and met a partner who personified core values similar to their own – Super Dispatch. After leveraging the trusted auto transport platform, EBlock Houston gained real-time tracking, centralized data, and a seamless operational process. This enabled the team to significantly boost operational efficiency and take their customer satisfaction to the next level.

Here is how EBlock Houston proactively investigated their internal improvement opportunities and acted on their trust with Super Dispatch.

Their Goal

Clearing the Roadblocks: Transforming Logistics for Peak Performance

EBlock Houston has earned a reputation for reliable sales and exceptional customer service in the highly competitive automotive auction industry. However, they needed help with logistics visibility which was becoming a roadblock to their improvement goals. Their existing systems needed to be more robust to track vehicles in real-time, centralize information, or effectively manage performance data. These challenges created inefficiencies and made it hard to meet customer expectations.

“Trust, hope, humility, and empathy are our core values, and we use those 100% in our decision-making. It establishes the guidelines and principles for doing business and hiring vendors.”

With a hyper-focus on always getting better, the team saw their most glaring opportunity was to increase their access to real-time visibility into vehicle tracking. The team knew that with this capability, they could optimize routes and determine appropriate rates for their carriers. Improving the organization of their logistics operations and documents was another point of possibility; scattered documents, spreadsheets, and memos created a chaotic environment, making information hard to access and manage.

“We were using software that was an operating system for the auction. It was designed for the selling of cars, not the movement of cars. We knew we needed to enhance and supplement what they were doing.”

This disorganization extended to their data management as well. Disjointed tools resulted in fragmented data, making it difficult for them to gauge their performance accurately. While the team was still successfully running its operation, these places for improvement made it clear how much the team could accomplish with the right tools.

“Super Dispatch is a tool that helps my team become successful. It’s the only tool we need to move cars.”

Rich Levene

General Manager

Their Solution

Powering Progress Through Centralized Data

With a deep passion for people, Rich Levene, EBlock Houston General Manager, and his team knew they needed a solution that enabled them to act on their plan for improvement and a partnership based on trust and humanity.

“Our previous process was all in emails, spreadsheets, and notes. Nothing was centralized. We were not able to see routes and rates. Who was picking up cars? Timeframes? All the data and analytics were inaccessible.”

EBlock Houston was introduced to the Super Dispatch team and quickly saw the possibility. With an end-to-end platform, EBlock could centralize its operation on a single advanced system. By consolidating its logistics tools, Super Dispatch created a single, reliable view of its transport operations. This powerful consolidation eliminated the chaos of scattered documents and provided real-time, easy access to all their most critical information, including instant tracking of their vehicles.

With aligned data, EBlock Houston was now empowered to assess its performance accurately.. They could analyze performance by route, optimize rates, and enhance transport times, driving the continuous improvement the team always strived for.

“Super Dispatch is a tool that helps my team become successful. It’s the only tool we need to move cars.”

The cornerstone of this partnership was trust. With a passion for people, EBlock wanted to work with a team of real people who cared about them as people. Super Dispatch met operational requirements but also aligned seamlessly with EBlock Houston’s cultural values. Their genuine care and commitment extended beyond financial metrics, fostering a bond built on trust.

“Since using Super Dispatch, I have not gotten one call from a customer asking ‘when will my car arrive.“

Rich Levene

General Manager

Their Results

Driving Excellence with a Trusted Partner

EBlock Houston excelled with its logistics improvement plan, with Super Dispatch having its back. For starters, an unexpected benefit – their carrier network expanded significantly as they gained access to vetted and verified carriers through the Super Dispatch platform. The team could now have quick access to a robust network of reliable carriers, enabling the team to continue to meet the quality standard they set for their customers.

“Since using Super Dispatch, I have not gotten one call from a customer asking ‘when will my car arrive.”

Along with this new carrier network, the team’s visibility was never better. They could now instantly track each vehicle and every driver right on the platform. Since working with Super Dispatch, for the first time, not one customer had to call to ask about their vehicle’s location. This alignment with their internal standards and their customer expectations strengthened EBlock Houston’s service expectations.

“Super Dispatch has given us clarity. The biggest surprise has been that there are no surprises.”

Along with their vehicle visibility can now see streamlined data in one place. This new capability offered the team insights into performance metrics by route, data on their most effective rates, and avenues to improve transport times. These comprehensive insights fueled continuous enhancements in their logistics operations.

Above all, Super Dispatch proved to be a reliable partner, demonstrating genuine care for EBlock Houston’s success. From constant engagement on wanting feedback to participating in the annual EBlock Houston Rodeo Event, it was apparent that this was more than just a technology solution for logistics, it was a partnership.

“Super Dispatch has shown up to show us that they care about us as people and that’s who I want to do business with.”

EBlock Houston is well-positioned for sustained growth and success with no slowing down in sight. This collaboration is only the beginning as EBlock Houston continues to take the auto industry by storm and look forward to continuing that dedication to improvement with a trusted partnership having their back.