How Evergreen Logistics Scaled Its Operations with Super Dispatch

Increase in Revenue

%

Hours Saved per Week

Forging a Path to Efficiency

In the bustling world of logistics, the smallest tweaks to efficiency can yield monumental benefits across the chain. This is a tale of innovation, one that reshaped the operations of Evergreen Logistics, ringing in a new era of productivity. Evergreen Logistics isn’t just any player in the logistics realm; it’s a testament to how dedication to your customers, coupled with the right technology, can lead to transformative results.

Here, we’ll take you through their journey with Evergreen’s Head of Business Development, James Dugan, on the challenges they faced, the solutions they embraced, and the resounding results that not only increased their revenue and their carrier network but also gave their team hours back each day.

Their Goal

Searching for Visibility: Streamlining Operations at Evergreen Logistics

Before Super Dispatch entered their operations, Evergreen Logistics was trying to operate in a web of manual processes and fragmented tools.

In the pre-Super Dispatch days, Evergreen Logistics struggled under the weight of disconnected systems that offered little in terms of seamless operations. They were stuck in a cycle of using one tool that only accomplished minimal tasks and then would need to add tools to make up for what the other tools lacked. This left the team in a maze of tools attempting to manage different workflows, but the lack of integration created fragmented processes and created a roadblock to Evergreen’s growth ambitions.

As a small team with lofty goals, the Evergreen staff found themselves entrenched in hours of repetitive manual work that robbed them of valuable productivity. Every task, from maintaining their carrier compliance to managing orders and factoring payments, was a Herculean effort that consumed their time, energy, and resources.

Their primary goals in seeking a vehicle logistics solution were to:

Gain business performance and transport visibility with a single tool for everything transport.
Improve productivity by eliminating redundant and manual workflows.
Streamline processes to enable both scalability and a mobile workforce.

“We couldn’t tell what was delivered, who we had paid or who needed to be paid. Everything was manual with the previous system. We would have to redo everything. We needed more reporting and analytics. Our processes were chaos.”

James Dugan

Business Development Leader

Their Solution

Trusted Transparency: Evergreen’s Automation Transformation

For Evergreen, the biggest challenge wasn’t just the inefficiency but the lack of visibility. With the existing tools, they couldn’t tell what had been delivered, who had been paid, or whether their carriers had uploaded necessary paperwork.

“Our big want was global search capabilities. If you weren’t in the exact right tab, in our old system, it wouldn’t pull up or populate. The other thing was having everything in one place. When looking at all active orders, you need to see who the customer is, what they are paying, where their route is, etc.”

Keeping track of every aspect of their logistics tasks was an ongoing struggle. The team was often having to dig for and reconcile their critical information, like carrier or customer payments and order statuses.

Knowing they needed a unified and intelligent system, Evergreen had specific requirements. For the sake of being able to move faster, they were looking for instant booking with carriers, real-time status updates, global search capabilities, simplified and consolidated fields for a single comprehensive view, and a tool carriers loved to enhance their workflow and efficiency.

“We talked to a number of carriers and they all liked using Super Dispatch. When they described the process and that they enjoyed it more than any other system, we knew that if carriers like it, this is what we need to be doing.”

With their challenges clearly pronounced, Evergreen set out on a mission to find a solution that would not just resolve their problems, but also surpass their expectations.

The team discovered Super Dispatch and identified precisely what they needed: a provider that would automate their processes, eliminate the need for manual intervention, and ultimately, improve their operational visibility to better work with carriers and better serve their customers.

Super Dispatch didn’t just meet their needs; it exceeded them. The system introduced streamlined tracking and communication processes, thereby offering unprecedented levels of visibility across their operations.

“Since working with Super Dispatch, due to the automations and organization of our operations, we have been able to increase productivity by 40% and revenue by 45-50%.”

James Dugan

Business Development Leader

Their Results

Unprecedented Efficiency: Evergreen’s Technological Revolution

With Super Dispatch as an extension of their team, Evergreen’s transformation was nothing short of extraordinary, affording them a level of success and time that redefined their business trajectory.

Gone were the days of manual errors and fragmented workflows. Evergreen now enjoys real-time order tracking, improved accuracy on payment cycles, and better performance analytics – enhancing their financial health and customer satisfaction.

“I don’t think we realized how much time we were on the phones, but that was the biggest shock. With Super Dispatch, we saved 2 hours a day per representative and ultimately around 30 hours a week.”

By allowing carriers to communicate effortlessly through the system, Super Dispatch not only facilitated a more comfortable process but also enhanced the quality of the Evergreen carrier network.

“Super has allowed us to vet a carrier more in depth. Our carrier network quality massively increased. Carriers are better on Super because of the Super Dispatch compliance management. Being a verified carrier on Super holds more weight than the other load board.”

In addition to Super Dispatch’s native automations, Evergreen was also able to integrate their tools and spreadsheets with the Super Dispatch platform. This integration enabled Evergreen to export information directly into their invoicing resulting in all of their important documents being automatically updated with the correct information. Super Dispatch’s automations and integrations cut manual hours down significantly, providing team members with the freedom to focus on high-priority tasks that propelled business growth.

“Since working with Super Dispatch, due to the automations and organization of our operations, we have been able to increase productivity by 40% and revenue by 45-50%.”

The integrated and centralized system allowed for granular, real-time insights into their operations, empowering Evergreen to make data-driven decisions with unprecedented agility.

By leveraging Super Dispatch, Evergreen liberated their staff from the drudgery of manual operations and unfurled the wings of productivity. They reported a staggering 40% increase in productivity, which directly correlated with a considerable jump in revenue.

“I’ve been able to spend more time on vacation. I have more freedom. It has allowed us to be more at peace and relaxed. You can’t measure that, but it’s definitely helped.”

The adaptability of Super Dispatch was a game-changer. Offering mobility with the same functionality allowed Evergreen’s team to work on the go, revolutionizing their work dynamics and ensuring that operations were no longer confined to a desk.

With Super Dispatch, Evergreen has instilled a culture of continuous improvement, always seeking out new ways to optimize and enhance their logistics operations. They stand as a testament to the fact that in the world of logistics, digital transformation is not a luxury; it’s a must to thrive.