J&S Transportation Revolutionizes Operations with Super Dispatch
Hours Saved per Day
Loads Offers Sent Faster
About J&S Transportation
J&S Transportation, a premier carrier and licensed broker, operates in the Pacific Northwest and beyond. With a dedicated fleet and a robust broker web division, J&S specializes in moving vehicles across the United States, from individual car shipping to bulk movements between auction houses and dealerships. The company’s commitment to exceptional service and efficiency has earned it a trusted reputation in the industry.
Their Goal
From Operational Frustration to Streamlined Efficiency
Managing a high volume of shipments with outdated tools created significant roadblocks for J&S Transportation. Their dispatch processes relied on internal spreadsheets, a proprietary database, and an alternative load board. This left them constrained to carriers they had already worked with and created inefficiencies in vetting and communicating with new carriers. From making cold calls to sifting through manual records, every task required time consuming, manual effort.
“We weren’t as efficient as we wanted to be and the lack of real-time visibility created unnecessary bottlenecks,” said Craig Schoenbaum, Lead Dispatcher at J&S Transportation.
The challenges were compounded by limited carrier reliability and inconsistent tracking updates, which left the team and its customers frustrated. Dispatchers spent a lot of time on repetitive tasks, while customers faced delayed or incomplete updates. For a company handling sensitive timelines and a high volume of shipments, these inefficiencies took a toll on productivity, their dedication to customer satisfaction, and overall growth.
The team sought out a solution that would not only improve operational efficiency, but also provide better transparency for their partnerships with both carriers and customers. J&S Transportation needed a platform that could help them:
- Streamline dispatch operations to save time and reduce errors.
- Easily identify and work with reliable, vetted carriers.
- Provide real-time updates and digital records to enhance visibility.
“We were flying blind. It wasn’t just inefficiency—we were at risk of losing customer trust,” Craig admitted.
“With Super Dispatch, we went from being completely in the dark to having all the power. It eliminated massive inefficiencies and gave us the real-time insights we were missing.”
Craig Schoenbaum
Lead Dispatcher
Their Solution
How J&S Transportation Optimized Their Workflow
J&S Transportation knew there was a better way to manage their transport operations and began the search for a new solution. As they began their research, they started noticing advanced eBOLs from their carriers with a Super Dispatch logo. Around that same time, a team member introduced them to the Super Dispatch platform. From the very first demo, the team quickly found a solution for each major pain point on the centralized platform.
“With Super Dispatch, we went from being completely in the dark to having all the power. It eliminated massive inefficiencies and gave us the real-time insights we were missing,” Craig explained.
The platform streamlined their operations by allowing them to send direct offers to carriers instantly, cutting down hours of back and forth negotiating and manual booking. Real-time tracking brought immediate visibility to their shipments from pickup to delivery, ultimately enabling them to proactively communicate status updates to their customers.
“When we saw Super Dispatch, it was an instant game-changer. It cut out so many steps and gave us the visibility we needed,” Craig shared.
With new access to a robust and vetted carrier network, J&S Transportation expanded their list of trusted carrier partners. Growing their carrier vendors meant saving time on cold calling unvetted carriers to move faster on booking carriers with proven positive transactions and verified documentation. Dispatchers can now send offers to carriers in seconds, enabling the team to handle more shipments with fewer resources.
Additional tools like Super Dispatch’s digital BOLs automated documentation ensuring accuracy and consistency. Pricing Insights helped guide strategic pricing decision making with real-time pricing data. And SuperPay assisted the team in phasing out of their old system of quick-pay paper checks to ease accounts payable challenges.
“This morning alone, I was able to identify 9 carriers for 20 different orders and send them direct offers in minutes. With Super Dispatch, I can send out offers in half the time it used to take with our previous load board.”
Craig Schoenbaum
Lead Dispatcher
Their Results
From Chaos to Record-Breaking Growth
The results of integrating Super Dispatch were transformational. The platform didn’t just improve efficiency – it enabled the organization to grow at scale while improving their service to their customers.
Of the most exciting results, J&S Transportation achieved huge time savings with an estimation of dispatchers saving around 2 hours daily. Craig highlighted the impact, stating, “Direct offers alone have saved us valuable time. That’s over 700 hours a year.”
The platform has also driven higher productivity, enabling the team to reach a record-breaking year. Without increasing headcount, they managed to ship more vehicles than ever before. “Super Dispatch allowed us to scale without overwhelming our team,” explained Travis Van Slooten, Project Manager.
Safety and carrier selection have significantly improved as well. By utilizing Super Dispatch’s Verified Carrier network, J&S Transportation confidently vets their carriers, effectively eliminating unreliable actors and even preventing double brokering.
“This morning alone, I was able to identify 9 carriers for 20 different orders and send them direct offers in minutes. With Super Dispatch, I can send out offers in half the time it used to take with our previous load board,” shared Craig Schoenbaum.
Customer satisfaction has reached new heights thanks to Super Dispatch’s real-time updates, instant photos, and GPS tracking. These features have drastically reduced customer complaints and fostered greater transparency and trust in J&S Transportation’s operations. “We went from feeling powerless to full control in our operations. Super Dispatch didn’t just simplify our work; it transformed our business,” Craig explained.
Super Dispatch has not only improved how J&S Transportation operates today but also laid the groundwork for sustained growth. With streamlined workflows, enhanced carrier relationships, and a focus on customer-centric service, the team is prepared to meet rising demands without missing a beat.
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