Transportation Management System: Expectation vs Reality

by Ben Price

With e-commerce growing and expanding into new markets, it’s now more important than ever to take advantage of TMS (transportation management system) solutions tailored to your industry. Transportation Management Systems are capable of streamlining the shipping process for both car shippers and carriers alike, whether you’re looking for basic reporting tools, improving customer relations, more easily tracking your deliveries or anything in between. 

However, not all TMS solutions are made equal; the reality is that not all solutions have all of the features and tools that shippers and carriers need, so it’s important to pick a TMS solution that is up to par with users’ expectations.

Today, we’ll be taking a look at some of the greatest benefits of using a robust TMS solution like Super Dispatch, and why you should invest in it over others.

Improved Customer Service

Customer service is one of the most important aspects of any business, and TMS solutions can help to improve it. TMS solutions feature automated shipping notifications, shipment tracking, and order status updates which can help to improve customer satisfaction.

In addition, TMS solutions provide businesses with the ability to quickly and easily identify and resolve any shipping issues that may have arisen. This improved customer service can result in more satisfied customers, who will be more likely to return in the future.

But great service and support are not only important from the customer perspective but also when operating a TMS solution from the business’ end. While the expectation is that TMS solutions should have great customer service, in reality, this is not always the case. Some users that have tried competitors’ TMS solutions have reportedly experienced poor customer service experiences, with many negative customer reviews online reflecting that fact.

On the other hand, Super Dispatch has received plenty of praise regarding its customer support; our support team offers fast service with team members reportedly answering users’ support questions and concerns in less than three minutes on average.

More Control Over One’s Drivers

Many users expect TMS solutions to feature robust settings and options for their delivery drivers, including being able to restrict certain drivers from performing certain tasks from their end. But in reality, many competing TMS solutions lack in this department, with none of them offering quite as much customization as Super Dispatch.

Super Dispatch’s Carrier TMS features Fleet Drive Mode, which is a mode that disables a driver from performing certain tasks such as deleting or archiving orders, marking orders as paid, sending invoices, and more. Super Dispatch has received quite a bit of praise for its Fleet Driver Mode, as not all TMS solutions have a comparable feature. Having the ability to properly manage one’s drivers is important to carriers, and Super Dispatch offers an appropriate solution.

Simplifying Paperwork

One of the more time-consuming processes associated with car shipping is filling out paperwork, writing and exporting reports, and logging vehicle and client information. While in the past all of this had to be done manually via physical paperwork, shippers and carriers expect all of this busy work to be done digitally and completely removing the need for paperwork.

But unfortunately, the reality is that inputting paperwork and reports isn’t quite as seamless as users might expect. While most competing TMS solutions help to cut down on time spent on paperwork, some are more streamlined than others. 

Super Dispatch is superior in this field, as it features the ability to easily create and export customized reports, easily import documents and data like reports and contact information, and auto-filling information like car information. As an example, users don’t need to enter car information beyond inputting VINs – our system is advanced enough to autofill the other fields, which is a feature not present in some competing TMS solutions!

Invest in Super Dispatch

Super Dispatch is a TMS solution that offers all of the features mentioned above, and more. If you’re looking for a TMS solution that will meet your business’ expectations and help your business to reach its full potential, then Super Dispatch may be the perfect choice for you. Request a demo and try it out today!

Published on March 14, 2022


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