When starting as an auto transport broker, there’s many necessary steps that one needs to take, from getting various paperwork signed to forging connections within the industry. But one very important step to becoming a successful auto broker is finding the right transportation management platform for conducting business on a day-to-day basis.
Super Dispatch’s platform currently stands as one of the most advanced, feature-rich systems currently on the market, and auto brokers have had very positive experiences with using it. To help illustrate what auto brokers think about our platform and why they chose Super Dispatch, we went out and interviewed several brokers who made the switch over to Super Dispatch after being unsatisfied with other TMS systems. Here they are.
One-Click Use & Pre-Vetting – Light Transport
Mohammed Alami at Light Transport has been using Super Dispatch for just over a year now, and says that it’s made his job much easier and more stress-free. One of the aspects of using Super Dispatch that Alami likes the most is its screening and pre-vetting process.
“It’s easier to use,” Alami shares, “I can dispatch with just one click.”
Switching over from another load board, Alami shared how he used to have to screen Carriers himself, checking to make sure that they had the right insurance, paperwork, and were trustworthy. But it was just too much of a pain. “I don’t want to do all of the work.”
With Super Dispatch, all of vetting is done in-house – and Shippers can easily check to see if dispatchers are verified, rated well, and have their required paperwork from just one click. This has helped take a lot of the stress off of Almai, as he doesn’t worry as much when screening and vetting. As a result, he has saved both valuable time and work which has made his job easier as a result.
An All-In-One Platform – Car Freight Shipping Inc.
Before using Super Dispatch, Diego Gomez and his business Car Freight Shipping Inc used another load board for over a year and finally made the switch over to Super about one year ago. He shared that the difference between the two platforms has been huge, with Super offering much more overall. Gomez shared how much he loved Super’s features, especially compared to other load boards.
“It’s been superb, they’re really keeping the industry on their toes.”
Gomez had a lot to praise regarding Super’s all-in-one mobile app, particularly how easy it is to receive eBOLs.
“Attachments are so much easier, everything’s already attached” he said, “I don’t have to wait for Carriers to send BOLs, I can do it all through my phone.”
“I’ll ask Super [customer service] and that usually works out perfect,” he states, praising Super’s customer service compared to competitors. “Other companies don’t do that. Like, some other platforms, everything’s just through email.”
Providing a Better Customer Experience – McCollister’s Transportation Group
Speaking of customer service, the team over at McCollister’s Transportation Group had a lot of positive things to say about Super Dispatch including allowing users to provide clients with great customer experience, as well as saving the company hundreds of thousands of dollars in expenses.
Marco Maggiore, the VP for McCollister’s Transport Group, has been using Super Dispatch’s platform for several years and now has a lot of great things to say about it. One thing in particular that Maggiore praised was how Super Dispatch offered “flexibility and adaptability” that other TMSs typically lack.
By partnering with Super Dispatch, Maggiore was able to create a more streamlined process for his entire department and operate from what he called an information superhighway.
“The information is now coming in directly from the source, which adds speed and accuracy in everything we do. All of this gets instantly updated in the Auto Vista Portal, so our customers know everything they need to know as soon as it comes into the TMS.”
Maggiore also emphasized how this streamlined process allowed his team to focus much more on the customer experience, which is at the core of their business.
“Our customers have an expectation to receive all documents within 10 days, and with Super Dispatch, we submit within 5 days.”
Investing in Super has also allowed McCollister’s team to save on hiring a data specialist for extracting information, which has saved the company hundreds of thousands of dollars.
“It would be significantly more challenging and time consuming[… and] easily equates to an annual savings of over $150,000 in staffing requirements alone.”
Switch to Super Dispatch Today
If you want to truly get the most out of your transportation management platform, then consider switching to Super Dispatch today. Our all-in-one platform allows you to easily manage your shipments, link up with trustworthy Carriers, streamline paperwork like eBOLs, all while providing a great customer experience and saving tons of money in the long run. If you’d like to try Super Dispatch for yourself, request a demo today!
