The National Independent Automobile Dealers Association (NIADA) convention in Las Vegas this year was a mix of spirited discussions, hands-on learning, and real talk about the challenges and future of the auto industry. As exhibitors, we connected with many NIADA members from across the U.S., gaining valuable insights. But the NIADA 2024 convention wasn’t just about shaking hands and swapping business cards. It was about digging deep into the issues that matter most to auto dealers today. Here are some of the hot topics that were on everyone’s minds:
1. Fraud in Auto Transport: Still a Major Headache
Fraud is like a persistent bad smell that dealers can’t shake off. From fake carriers to scams that leave cars stranded, fraud remains a major point of concern. Dealers stressed the need for a reliable load board with thoroughly vetted carriers. They need a platform they can trust, where they know their vehicles and businesses are in safe hands. This isn’t just about peace of mind; it’s about protecting their bottom line.
What we are doing about it: Super Dispatch is tackling fraud head-on with its monitored Verified Carrier Network. From thoroughly vetted and monitored carriers to our dedicated fraud investigation team proactively removing bad actors, Super Dispatch ensures that only trustworthy carriers are part of the network This rigorous verification process helps dealers feel secure knowing their vehicles are in safe hands, thus protecting their bottom line.
2. Unpredictable Costs: A Budget Nightmare
Moving cars around the country is expensive, and the costs can be all over the place. Dealers are tired of the financial rollercoaster and are looking for technology that offers transparent pricing and better negotiation tools. The ability to predict costs more accurately and secure the best deals with carriers could make a significant impact in their operations and profitability.
From left to right: Anati Zubia, Skye Haulman, and Stan Deak.
What we are doing about it: Super Dispatch offers free pricing data and recommendations to provide dealers with transparent and predictable costs. Our Automated Price Negotiation feature allows dealers to digitally secure the best deals with carriers, making financial planning easier and more reliable. By providing accurate cost predictions, Super Dispatch helps dealers avoid the financial rollercoaster and improve their profitability.
3. The Paperwork Grind: A Time Suck
If there’s one thing every dealer agrees on, it’s that paperwork is a hassle. Managing all the documents, forms, and manual entries takes time away from their primary focus: selling cars. Dealers want streamlined systems that integrate seamlessly with their workflows, cutting down on manual effort and reducing errors. They need a smoother process that lets them focus on what they do best.
What we are doing about it: Super Dispatch simplifies the paperwork grind with its streamlined payment processes and seamless integration of document management. Our solution reduces manual effort and errors by digitizing and automating much of the paperwork involved in car transport. This allows dealers to focus more on selling cars and less on managing documents, improving overall efficiency and productivity.
4. Community and Collaboration: The Power of 20 Groups
One of the standout aspects of the conference was the incredible community of dealers from each unique 20 Group. The sense of camaraderie and shared commitment to advancing the industry was palpable. Dealers from different regions and backgrounds came together, shared their struggles, and collaborated on solutions. There’s nothing we love more than being a part of this community and fostering innovation through collaboration.
Are you a member of a 20 Group? We understand that every challenge is different, and we heard some unique goals from dealers at NIADA. For example, dealers in Washington that were looking to connect with carriers who regularly run lanes to and from Canada – and did you know – there’s a group focused on accelerating dealer growth exclusively in Spanish. We’d love to meet you, hear your challenges, and work together to drive the industry forward. Connect with me directly at [email protected] or on LinkedIn.
NIADA 2024 is a wrap, see you next year!
Attending NIADA 2024 was an eye-opener. We gained deeper insights into the challenges car dealers face in auto transport and how technology can help overcome these obstacles. Super Dispatch is committed to leveraging these learnings to enhance our offerings and better serve our clients. Thank you to all the dealers who shared their experiences and insights with us. Together, we can drive the industry forward toward a more streamlined, transparent, and cost-effective future.
If you’re interested in learning more about how our solutions can help your dealership, reach out to our sales team for a demo. Be sure to mention this NIADA recap to get started on a path to more efficient and reliable auto transport.
