To stay close to our customers and the car hauling industry in general, Super Dispatch regularly steps out of the office to ask people what they think: about our product, about the industry, or about anything that is topical for the people we create our product for. This week at Manheim Kansas City, we spoke with Dan, Owner Operator of DHI and Ty, CEO/Owner Operator of Cars on the Move:
DAN: My name is Dan, from DHI. I own 3 trucks, I'm a fleet owner. I've been doing this for 8 years. I got into car hauling because I wanted to be home more. [laughs] I truly did. I did this because I owned an environmental cleanup company for the government. I owned a construction company. I did that for 12 years. I was on the road, Monday - Friday every week, so I looked at stuff and that's how I got into it. It was supposed to be just me, one truck one trailer, that's it. Now I got three of them, and I'm looking for a fourth. Ty is number four [laughs.]
DAN: [laughs] I can't say that. Probably fuel increases. I don't know, it's gotten kind of cut throat. What do you think, Ty?
TY: There's nothing easy about this job.
DAN: Guys don't work together anymore, like they used to when I first started. And I haven't been in it for that long. Ty has been in it for a lot longer. But I don't think guys work together as much as they used to.
DAN: Oh, I do. But I'm not going to.
TY: Yeah, stay out of politics.
DAN: Yeah, the thing is about car hauling is if you make a bunch of enemies, it's a small circle. Yeah, there's a lot of people that don't know each other and if you start screwing up that circle, Oh yeah. It's a tight-knit group. It's a niche market. So you don't want to make a bunch of enemies.
TY: 19 years.
DAN: See? I told you, I'm just a punk, a little rookie! This guy is a legend.
TY: Yeah, I drive. I got a truck, a big rig. [laughs] I got a big one. That's not quite as nice as the other 20 big rigs semis I had. I had a fleet of 20 new Peterbilt's, sold out and I'm now starting over with one not so new big rig.
TY: I think that's the biggest one.
DAN: That makes a big difference. Life is a lot better if everyone gets along, right? I don't know, what do you think the hardest thing about car hauling is?
TY: It's all the new apps that are gonna fix everything. Like Super Dispatch! [laughs] Here's another app, that will make it better. I'm into relationships. I miss that, I miss the relationships.
DAN: To me, what Ty said, that's really accurate. I think we get away from talking to our customers, more now. They say 'here you go, here's the load - it's all on your app. And we don't talk no more. We used to talk all the time. I mean this load here? I've had to work to get it loaded, and I don't even know the customer.
DAN: Well, we did. It was on paper, so it was more personal. You used to walk in, and say 'I need your signature' now it's like walk in and you barely get your phone back.
TY: And you know, the network that you're talking about is it's exactly right. It is a network. The problem is if you minus the people - what kind of network do you have? I've just got an app. That's all.
DAN: Right. I don't like it because I've had problems with other companies with apps. You know what I mean. I've companies where I do their app, and it is required to get delivered, and then when it comes time to get paid, all of a sudden 'oh our app went down you need to get a bill of lading signed.' Like what? That load was last week? Yeah I mean lucky for me I don't get hurt, because it's been mostly Kansas City and St. Louis where I run a lot. But it's likeI can't get that paper now. I'm a fan for and against apps, you know. They help and they hurt.
TY: I mean Super Dispatch app, or any app, it's always okay. But it's like, what happened to picking up the phone? I miss that.
DAN: Yeah I like that. I mean, It's good for my biggest customer. Can you imagine all the Bills of Lading I'd have? All the stacks of paper? Because with my company, we do about 5-600 a month for one customer. So the app works good, for them. That's handy.
TY: Yeah, plus you can still go in there and talk to them.
DAN: Yeah, but it would be hard to keep track of all that paper.
DAN: It can. And you know, some of these guys are old school. I say I'm right on the cusp of the technology. I can really have a hard time with it, or I can make it real easy. But I got one driver, he's a great driver, doesn't tear anything up, but he struggles with it, in his 50s. There's no doubt in my mind, you know I've never had to call that guy to see if he needs help, if he is going to make it to work on time or whatever like I have with other people [laughs] but he struggles with the technology side.
TY: And that's what's crazy too. You know there is a driver shortage, let's make it worse by making it harder for the old guys.
DAN: Yeah, that'll keep them!
We really enjoyed speaking with Dan and Ty (among a few other car haulers that we at Manheim Kansas City this week.) Tell us in the comments what your biggest challenge in the industry has been. Do you agree with them that camaraderie has broken down in the last decade? Or are all the apps what bothers you? Or is there something else?
Let us know! As always, thanks for reading.